There are a few reasons why you may not be able to add a new user to your Cargosnap platform:
You need the appropriate permissions to add users.
The user was removed and you need to restore the deleted user first.
User already exists in a different company account. The user first needs to be permanently deleted.
Find the solutions and step-by-step instructions below.
You need the appropriate permissions to add users
To add a new user to your Cargosnap platform, you must have a Manager or SuperAdmin role.
For more information on roles and how to invite colleagues, please refer to our "Invite your colleagues" article.
Restoring a deleted user
If you have removed a user and they are trying to come back, you will need to restore their user account by selecting 'Show deleted users'. Please refer to our "Restore a deleted user" article for step-by-step instructions.
If the user forgot their password, they can simply request a new password and they are good to (re-)start again.
User already exists in a different company account
If the user you are trying to add already taken in a different company account, there are a few possible scenarios:
The user works or worked for another company that is using Cargosnap.
The user accidentally created a new company account (but actually wanted to be invited by your company account)
The user needs to ask their account administrator to permanently delete their user account (Settings > Users > Select User > Delete User > Show deleted Users > Select Deleted User > Delete permanently).
Contact support@cargosnap.com to have the support team delete their user account when they are the only user in the account.
Summary:
By following the solutions outlined in this article, you should be able to successfully add a new user and continue using our platform seamlessly.