Skip to main content
How to remove a user

People change jobs, move on. We will miss them on the platform, but you best remove them from your user list. Here's how!

Updated over a week ago

☝️ Note: to remove a user, you need to be either:

  • A "Manager" of the team of the user you want to remove;

  • Or an Admin ("LicenseAdmin" or "SuperAdmin")

Read more about roles here.

Removing users is as simple as adding them:

  1. In the upper right corner, click on your company name and navigate to "Teams, devices & users";

  2. Then, go to "Users" to locate the user you would like to remove;

  3. Click the User name;

  4. Hit the "Delete" button:

If you find out that you removed the user and later regret it... Do not worry, you may even restore the user yourself!

Permanently delete a user

As you can see, we allow restoring a user. This means the user is not "actually gone". But if you do want the user to be permanently deleted (e.g. no reference to a name and email, for compliance reasons, or if you want to re-use the email address for another user), then follow these steps:

1. Open the Users page

2. Click the "Show deleted users" checkbox:

3. Now, you will see the users that have been deleted.

Select the user you wish to permanently remove from our database and click "Delete permanently"

Please note that this is permanent and thus totally irreversible.

Did this answer your question?