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Re-register a device

You want to activate the device again, after your device has been deactivated, or perhaps a glitch logged you out without you meaning to. Follow below simple steps and you are back online in a minute.

Important to use the same hardware for re-registration

You can only re-register a device if you use the exact same piece of hardware (mobile phone, scanner, etc.). In other words: the same phone you were using before. More information in this article 'Not able to re-register a device'.

Create new device:

If you lost/damaged your old phone or you simply bought a new one and you are now using a completely different type of hardware, this means you first have to create a new device on the platform. More information can be found here: 'How to add a device'.

☝️ Note: to manage a device on the platform, you need to be either:

  • A "Manager" of the team of the user you want to manage;

  • Or an Admin ("LicenseAdmin" or "SuperAdmin")

Read more about roles here.

Re-registering or recovering the device:

Follow below steps to activate your device after it was deactivated before or accendentally logged off. You will be back online in a minute. 

  • Step 1: In the upper right corner, click on your company name and navigate to "Teams, devices & users". Then go to Devices;

  • Step 2: Locate the device you would like to re-register;

  • Step 3: Click "Activate" (or Deactivate > Activate if you were logged off accidentally) to set up the app again, by generating a new QR code so you can scan it from the new device.

Not able to share a QR code with your device?

  • Option 1: Choose 'send a link via email' and use the email address of the mobile operator. 

  • Option 2: Send an SMS to the device. Important: Only choose this option if your device was logged off accidentally due to an issue.
    • Click the 'phone' icon.

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    • Fill in the phone number of the mobile operator

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