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How to remove a user

People change jobs, move on. We will miss them on the platform, but you best remove them from your user list. Here's how!

☝️ Note: to remove a user, you need to be either:

  • A "Manager" of the team of the user you want to remove;

  • Or an Admin ("LicenseAdmin" or "SuperAdmin")

Read more about roles here.

Removing users is as simple as adding them:

  1. In the upper right corner, click on your company name and navigate to "Teams, devices & users";

  2. Then, go to "Users" to locate the user you would like to remove;

  3. Click the User name;

  4. Hit the "Delete" button:

 

If you find out that you removed the user and later regret it... Do not worry, you may even restore the user yourself!

Permanently delete a user

As you can see, we allow restoring a user. This means the user is not "actually gone". But if you do want the user to be permanently deleted (e.g. no reference to a name and email, for compliance reasons, or if you want to re-use the email address for another user), then follow these steps:

1. Open the Users page

2. Click the "Show deleted users" checkbox:

 

3. Now, you will see the users that have been deleted.

Select the user you wish to permanently remove from our database and click "Delete permanently"

See below:
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Warning: Please note that this is permanent and thus totally irreversible.