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Deactivate a device

Taking some time off with one of your operators? Make sure you deactivate the device to create some room in your team.

⚠️ Warning:

All your pending/failed uploads will be lost once you deactivate your device.

Find out in this article how you can upload your pending/failed photos to the platform.

How to deactivate a device?

  • Go to your Settings
  • Go to "Devices"
  • Select the device you want to deactivate
  • Select "Deactivate"

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Re-register your device (after deactiving)

Important:

You can only re-register a device if you use the exact same piece of hardware (mobile phone, scanner, etc.). In other words: the same phone you were using before. More information in this article 'Re-register a device'.

Create new device:

If you lost/damaged your old phone or you simply bought a new one and you are now using a completely different type of hardware, this means you first have to create a new device on the platform. More information can be found here: 'How to add a device'.