💡Note: This functionality requires the role "License Admin". This is by default the person who originally started the subscription with us, but such a role may also be (re-)assiged to other registered users. More information in this article.
In case the only License Admin is not longer working in your organization, please reach out to our support team and request a License Administrator Reassignment.
How to change your billing details?
It could be that over time you need to change your billing details, such as the company name, company address or your invoice emails. Follow the below steps:
- Log in to the platform
- Go to the top right of your screen and click on your company name
- Click 'Billing'
- Click 'Manage subscriptions'
💡 Upgrade/ downgrade devices: Would you like to change your plan (number of devices)? Click the button 'Contact my account manager' or reach out to the support team.
Overview of your billing details
You will now see an overview of your current billing details.
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Click 'Edit details'
Edit your billing details
You will now be able to edit or enter your billing details. On this page you can change the following information:
Email, legal name, country, address, zip code, city, state (Optional), Tax ID (optional), (entity number/state) Registration Number / Purchase Order (PO number), Invoice Emails.
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Now click 'Save' and you billing details are up to date.
💡 Note (Invoice emails): Invoices and payment receipts only will be sent to this email. You can specify multiple emails by separating them with a comma.